Image by Hannah Olinger

Jonathan Koven

Writer & Editor

I'm a passionate and accomplished writer and editor. I hold a bachelor's in literature and creative writing from American University. I'm currently Teleflora's sole technical writer, Toho Journal's fiction editor, and I freelance comprehensive editorial services to a diverse clientele. Take a closer look at my experience and work samples below. Thanks for visiting my site!


Employment History

February 2017 - Present

Technical Writer at Teleflora - Remote

  • Provide professional technical writing services for point-of-sale software and development, including creation and publication of web-based tutorial projects, instructional manuals, and prime editorial aid for internationally-used literature

  • Produce material in support of Consumer Direct department (i.e. complete development and management of in-house newsletter, customer service handbook, and series of comprehensive online training modules)

May 2019 - Present

Head Fiction Editor at Toho Journal - Philadelphia, PA

  • Oversee publication process of fiction content in literary journal; act as authoritative figure and communicative liaison throughout publication process including submission acquisition, coordination of revision process, and manuscript compilation and publication

  • Coordinate, promote, and lead weekly creative writing and literary-centered events in Philadelphia; events include generative writing and feedback-focused workshops, open mics, and more

August 2019 - Present

Freelance Editor - Remote

  • Manage comprehensive editorial services to diverse clientele, projects ranging from creative fiction and nonfiction, to medical/scientific (Penn Medicine at Home) and legal literature (

April 2016 - February 2017

Contract Proofreader - Washington, DC

  • Served editing, manuscript revision, and publishing duties at various firms in DC area as contract employee for Beacon Hill Staffing, NonProfit HR, and Creative Circle

    • Proofreader at International Food Policy Research Institute; influenced the revision process of documents concerning clientele management

    • Principal communications liaison for Association of American Veterinary Medical Colleges (AAVMC) with global network of 49 veterinary schools; developed and published annual Veterinary Medical School Admissions Requirements text/database

    • Administrative Lead for National Association of City and County Health Officials; operated in direct support of Executive Management Administrator; functioned as revisionist for all incoming/outgoing documentation to department staff


Technical Writing / Editing


Instructional Manuals, Help Files, Release Notes, and more

I write and edit context sensitive e-help files for Teleflora's POS software (RoboHelp), as well as produce their interdepartmental release notes, newsletters, instructional manuals, and more. This material is protected and cannot be reproduced for viewing. The displayed example is an issue of the bi-monthly newsletter I compile, edit, and deliver.


Creative Writing (Fiction and Poetry)



My creative work has been featured in a handful of literary publications. The displayed example is featured in American Literary, an excerpt from my forthcoming novella (second place winner of the 2020 Electric Eclectic Novella Prize). My debut poetry collection Palm Lines is available now. More credits are sampled below. My poetry blog is also linked at the bottom of this portfolio.



Interactive Training Modules

I've developed several e-learning modules for Teleflora's Consumer Direct department, the Outlaw Sales EZOR module only one example of these projects. These modules were created with Articulate 360, featuring multifaceted user interactive quizzes, tutorial videos, and more.

Media Content Development


Software Simulation Demos and Tutorial Videos

I also create content for Teleflora's IT and POS departments, such as software simulation demos and tutorial videos. This example is a recent video focusing on Dove POS Order Entry functionality for taking Carry Out and Pick Up orders. I developed this video using Adobe Captivate.


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Typing on a Typewriter