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Jonathan Koven

Writer & Editor

I'm a passionate and accomplished writer and editor. I hold a bachelor's in literature and creative writing from American University. I'm currently Teleflora's sole technical writer, Toho Journal's fiction editor, and I freelance comprehensive editorial services to a diverse clientele. Take a closer look at my experience and work samples below. Thanks for visiting my site!


Employment History

February 2017 - Present

Technical Writer at Teleflora - Remote

  • Provide professional technical writing services for point-of-sale software and development, including creation and publication of web-based tutorial projects, instructional manuals, and prime editorial aid for internationally-used literature

  • Produce material in support of Consumer Direct department (i.e. complete development and management of in-house newsletter, customer service handbook, and series of comprehensive online training modules)

May 2019 - Present

Fiction Editor at Toho Journal - Philadelphia, PA

  • Oversee publication process of fiction content in literary journal; act as authoritative figure and communicative liaison throughout publication process including submission acquisition (w/ Submittable), coordination of revision process, and manuscript compilation and publication

  • Coordinate, promote, and lead weekly creative writing and literary-centered events in Philadelphia (as well as in collaboration with local businesses); events include generative writing and feedback-focused workshops, open mics, and more

August 2019 - Present

Freelance Editor - Remote

  • Manage comprehensive editorial services to diverse clientele (assignments range from creative fiction and nonfiction novels, to medical/scientific and business literature)

  • Revise manuscripts with detailed critiques and suggestions to ensure client satisfaction and understanding of feedback, and meeting requested deadlines

April 2016 - February 2017

Freelance Proofreading Work - Washington, DC

  • Served editing, manuscript revision, and publishing duties at various firms in DC area as contract employee for Beacon Hill Staffing

    • Proofreader at International Food Policy Research Institute; influenced the revision process of documents concerning clientele management

    • Principal communications liaison for Association of American Veterinary Medical Colleges (AAVMC) with global network of 49 veterinary schools; developed and published annual Veterinary Medical School Admissions Requirements text/database

    • Administrative Lead for National Association of City and County Health Officials; operated in direct support of Executive Management Administrator; functioned as revisionist for all incoming/outgoing documentation to department staff


Technical Writing / Editing

Instructional Manuals, Help Files, Release Notes, and more

I write and edit context sensitive e-help files for Teleflora's POS software (+RoboHelp), as well as produce their interdepartmental release notes, newsletters, and more. This material is protected and cannot be reproduced for viewing. The displayed example is an issue of the bi-monthly newsletter I compile, edit, and deliver.

Creative Writing (Fiction and Poetry)


My creative work has been featured in a handful of different literary publications. The displayed example was accepted by American Literary, an excerpt from my debut fiction novel. This novel was also excerpted in Toho Journal. Other poetry and short fiction appear in Pub House Books' Gravitas, Something or Other Publishing's 50 Servings of SOOP, and Paragon Press' Echo Journal. My poetry blog is linked at the bottom of this portfolio.


Teleflora's Petal/Nice/InContact Module

I've developed several online education modules for Teleflora's Consumer Direct department, the Petal/Nice/InContact module only one example of these projects. These modules were created with Articulate 360, featuring multifaceted user interactive quizzes, tutorial videos, and more.

Media Content Development

DovePOS Order Actions Tutorial Video

I also create content for Teleflora's IT and POS departments, such as software simulation demos and tutorial videos. This example is a recent video I made using Adobe Captivate.


Need a writer or an editor?


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